Kaseya CEO Fred Voccola Details His ‘People-First’ Approach to Management and Customer Service
People are at the center of all businesses. Kaseya CEO Fred Voccola believes that even in his industry — which is almost entirely driven by tech — the key to success is taking a two-pronged approach that focuses on both customer-centricity and employee-centricity at the same time.
Today’s technological advancements would have been unimaginable even ten years ago. But, while business has changed substantially over the last decade, one constant has remained — there’s no replacement for people.
If you want to succeed in business, no matter the industry, you have to learn to handle both sides of the coin. Below are some of the ways Voccola does that at Kaseya.
Employees Above Technology
While Kaseya’s bottom line is obviously dependent on the various technology products it provides its customers, it all starts with the organization before everything else. As such, the company creates a healthy and friendly work environment for all employees, going the extra length to support the development and advancement of everyone.
Kaseya CEO Fred Voccola says the company has what it calls a “Grow Your Own” initiative, a program that shows it is committed to ensuring all employees receive as many opportunities as possible. Through the program, junior employees get hands-on training from management so they can be the next wave to carry the baton of technological advancement.
Kaseya prides itself on giving new employees a chance they may not have gotten elsewhere. The company focuses on the person who’s applying for an open job, instead of the piece of paper that describes who the person is.
Customers Above Sales
In the same vein, Kaseya takes a people-first approach on the outside — focusing on the people they do business with rather than the actual sales.
The company’s employee-centric approach internally translates to a customer-centric approach externally. Employees take pride in what they do because they feel valued and included. They then treat customers with that same care and attention, which makes the customers feel appreciated and included as well.
No one wants to be treated like a number or just another notch on the board. So, while Kaseya CEO Fred Voccola obviously knows that sales are essential to the company’s success, he knows they will naturally follow when employees put their customers as people above all else.
Kaseya CEO Fred Voccola Maintains the Focus on People
Fred Voccola doesn’t see his person-first approach to management and customer service changing any time soon. As the leader in providing unified IT management and security software, Kaseya must always adapt to the changing environment around them, and Kaseya’s CEO recognizes this.
However, the one constant in business — no matter what the industry and no matter what technological advances come along — is always people. So, while Fred sees substantial growth ahead as Kaseya seeks to service even more clients with its robust unified IT management and security software, he will constantly remain focused on putting people above all else.